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Capacity
25 collection units are maintained. Each unit averages around 500 accounts,
which allows collectors to give your accounts the attention they deserve.
Telecommunications
Northern Telecom's Meridian Norstar Integrated Communication System with
Revolution software's call accounting program tracks all incoming and
outgoing calls. The Dictaphone 60 channel recorder allows simultaneous
recording of incoming and outgoing calls.
Compliance With Law
All collectors must know and adhere to the Fair Debt Collection Practices
Act as well as other applicable laws which vary from state to state.
Training starts on the collector's first day, continues throughout the term
of employment, and includes one-on-one manager review, classroom work, use
of audio visual aids, computerized testing (programming developed by the
American Collectors Association) and independent study.
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Ontario's
"Flexible Automated Collection System" has the most advanced collection software on the
market today. Collectors have instant access to account information,
skip-tracing resources, and are able to maximize unit organization. Your
accounts can be accepted in any format. We also offer on-line access to
your accounts in real-time via the internet.
Management /Collection
Staff
Our 3 collection managers have a combined total of over 75 years experience
in collections. This is in addition to Mr. Thompson's 60-plus years
in the Industry.
Skip-Tracing Resources
We provide our collectors with one of the most comprehensive skip-trace
support systems in the industry. We maintain on-line access to various
subscription databases to quickly locate information such as addresses,
phone numbers, driver's licenses, and motor vehicle registrations. We also
have on-line access to the nation's three major credit- reporting networks;
Experian, Trans Union, and Equifax.
TLThompson
& Associates
PO BOX 496149
GARLAND TX 75049
PHO-972.226.1010 FAX-972.681.1225
TOLL FREE - 1-800.800.5235
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